1 THE ARGUMENT IN A NUTSHELL

1 THE ARGUMENT IN A NUTSHELL
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metric fixation.
Note:LA MODA

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relationship between measurement and improvement.
Note:LA RELAZIONE CHIAVE...DOGMA SE MISURI MIGLIORI

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Lord Kelvin: “If you cannot measure it, you cannot improve it.”
Note:SLOGAN

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Tom Peters,

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“What gets measured gets done,”
Note:MANAGEMENT

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accountability,
Note:PAROLA CON DUE SIGNIF

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accountable means to be responsible.
Note:PRIMO

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“capable of being counted.”
Note:SECONDO

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reduced to standardized measurements.
Note:CONTARE

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replace judgment, acquired by personal experience
Note:LA MISSIONE DEI METROFISSATO...PRIMO

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the best way to motivate people
Note:SECONDO

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persistence of these beliefs despite their unintended negative consequences
Note:IL NEMICO DEI MF

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“Not everything that can be counted counts, and not everything that counts can be counted.”
Note:CONTROSLOGAN

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jobs have multiple facets,
Note:LAVORATORI A UNA DIMENSIONE

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incentives to neglect the rest.

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the nature of work is transformed in ways that are often pernicious.
Note:TRASFORMAZIONE DEL LAVORO

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impositions of goals that may conflict with their vocational ethos
Note:CONFLITTO DEONTO

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adept at manipulating performance indicators
Note:TEMPO DEDICATO

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deal only with cases that will improve performance
Note:DEDIZIONE SELETTIVA

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paying for performance,
Note:CLASSICA IMPLEMENTAZ

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it is rarely effective.
Note:RISULTATO

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metric fixation invites gaming.
Note:PRIMO OSTACOLO

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“Campbell’s Law,”

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Goodhart’s Law,

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“Any measure used for control is unreliable.”
Note:G.LAW

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anything that can be measured and rewarded will be gamed.
Note:TRADOTTA

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to stifle innovation and creativity—
Note:ALTRO FATTO

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valuation of short-term goals
Note:ALTRO INCONVEN

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gathering and publication of performance data serves as a form of virtue signaling.
Note:METRICA E SIGNALLING

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progress of measurement becomes a simulacrum of success.
Note:SOSTITUTIVO DEL REALE MIGLIORAMENTO

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what is needed is more data and better measurement.
Note:REAZIONE AL FALLIMENTO

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when performance metrics are genuinely useful—
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