1 THE ARGUMENT IN A NUTSHELL
Note:1@@@@@@@@@@@
Note:1@@@@@@@@@@@
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metric fixation.
Note:LA MODA
Note:LA MODA
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relationship between measurement and improvement.
Note:LA RELAZIONE CHIAVE...DOGMA SE MISURI MIGLIORI
Note:LA RELAZIONE CHIAVE...DOGMA SE MISURI MIGLIORI
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Lord Kelvin: “If you cannot measure it, you cannot improve it.”
Note:SLOGAN
Note:SLOGAN
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Tom Peters,
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“What gets measured gets done,”
Note:MANAGEMENT
Note:MANAGEMENT
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accountability,
Note:PAROLA CON DUE SIGNIF
Note:PAROLA CON DUE SIGNIF
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accountable means to be responsible.
Note:PRIMO
Note:PRIMO
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“capable of being counted.”
Note:SECONDO
Note:SECONDO
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reduced to standardized measurements.
Note:CONTARE
Note:CONTARE
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replace judgment, acquired by personal experience
Note:LA MISSIONE DEI METROFISSATO...PRIMO
Note:LA MISSIONE DEI METROFISSATO...PRIMO
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the best way to motivate people
Note:SECONDO
Note:SECONDO
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persistence of these beliefs despite their unintended negative consequences
Note:IL NEMICO DEI MF
Note:IL NEMICO DEI MF
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“Not everything that can be counted counts, and not everything that counts can be counted.”
Note:CONTROSLOGAN
Note:CONTROSLOGAN
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jobs have multiple facets,
Note:LAVORATORI A UNA DIMENSIONE
Note:LAVORATORI A UNA DIMENSIONE
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incentives to neglect the rest.
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the nature of work is transformed in ways that are often pernicious.
Note:TRASFORMAZIONE DEL LAVORO
Note:TRASFORMAZIONE DEL LAVORO
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impositions of goals that may conflict with their vocational ethos
Note:CONFLITTO DEONTO
Note:CONFLITTO DEONTO
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adept at manipulating performance indicators
Note:TEMPO DEDICATO
Note:TEMPO DEDICATO
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deal only with cases that will improve performance
Note:DEDIZIONE SELETTIVA
Note:DEDIZIONE SELETTIVA
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paying for performance,
Note:CLASSICA IMPLEMENTAZ
Note:CLASSICA IMPLEMENTAZ
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it is rarely effective.
Note:RISULTATO
Note:RISULTATO
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metric fixation invites gaming.
Note:PRIMO OSTACOLO
Note:PRIMO OSTACOLO
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“Campbell’s Law,”
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Goodhart’s Law,
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“Any measure used for control is unreliable.”
Note:G.LAW
Note:G.LAW
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anything that can be measured and rewarded will be gamed.
Note:TRADOTTA
Note:TRADOTTA
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to stifle innovation and creativity—
Note:ALTRO FATTO
Note:ALTRO FATTO
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valuation of short-term goals
Note:ALTRO INCONVEN
Note:ALTRO INCONVEN
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gathering and publication of performance data serves as a form of virtue signaling.
Note:METRICA E SIGNALLING
Note:METRICA E SIGNALLING
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progress of measurement becomes a simulacrum of success.
Note:SOSTITUTIVO DEL REALE MIGLIORAMENTO
Note:SOSTITUTIVO DEL REALE MIGLIORAMENTO
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what is needed is more data and better measurement.
Note:REAZIONE AL FALLIMENTO
Note:REAZIONE AL FALLIMENTO
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when performance metrics are genuinely useful—
L OBBIETTIVO DEL LIBRO...NO RIFIUTO
L OBBIETTIVO DEL LIBRO...NO RIFIUTO
